# NHS Explained: How the UK's Free Healthcare System Works, What It Covers, and Why It's in Crisis > The NHS provides free healthcare to 67 million people — here's how it works, what it covers, and why waiting lists have hit 7.6 million. *Section: News — By Daily Junction Editorial Team (Newsroom) — Published July 22, 2026 — 8 min read* Canonical URL: https://dailyjunction.net/news/uk-nhs-explained-how-it-works Tags: NHS, healthcare, National Health Service, free healthcare, UK health system, GP, hospitals, health crisis ## Key takeaways - The NHS provides free healthcare at point of use to all UK residents, funded by taxation (£165 billion per year, 20% of government spending) - You access NHS through GP (general practitioner) who refers you to specialists/hospitals — 90% of NHS contacts are GP appointments (300 million per year) - NHS covers: GP appointments, hospital treatment, A&E, maternity, mental health, prescriptions (free in Scotland/Wales, £9.90 per item in England) - NHS does NOT cover: dentistry (most adults pay £25-£300), opticians (most adults pay £20-£200), cosmetic surgery, or experimental treatments - NHS is in crisis: 7.6 million on waiting lists, 110,000 staff vacancies, £7.5 billion deficit, with staff burnout and strikes over pay (real wages down 20% since 2010) The **NHS (National Health Service)** is the UK's **free healthcare system**, providing healthcare to **67 million people** (everyone living in the UK) funded by **taxation** (£165 billion per year, 20% of government spending). The NHS is **free at the point of use** — you do not pay when you see a doctor, go to hospital, or have surgery. You access the NHS through a **GP (general practitioner)** who refers you to specialists or hospitals — **90% of NHS contacts are GP appointments** (300 million per year). The NHS covers: GP appointments, hospital treatment, A&E, maternity, mental health, and prescriptions (free in Scotland/Wales, £9.90 per item in England). But the NHS does **not** cover: dentistry (most adults pay £25-£300), opticians (most adults pay £20-£200), cosmetic surgery, or experimental treatments. The NHS is in **crisis**: **7.6 million on waiting lists**, **110,000 staff vacancies**, **£7.5 billion deficit**, with staff burnout and strikes over pay (real wages down 20% since 2010). Here is everything you need to know about the NHS — how it works, what it covers, and why it is in crisis. ## What Is the NHS? The **NHS (National Health Service)** was founded in **1948** by the Labour government (Health Minister Aneurin Bevan) to provide **free healthcare to everyone**, funded by taxation. ### The founding principles 1. **Free at the point of use** — no one pays when they use the NHS 2. **Based on need, not ability to pay** — everyone gets the same care, regardless of income 3. **Comprehensive** — covers all healthcare needs (GP, hospital, mental health, maternity) These principles remain today, though the NHS has changed significantly (more private sector involvement, prescription charges, etc.). ### How is the NHS funded? The NHS is funded by **taxation**: - **National Insurance** (40% of NHS funding) - **Income tax** (40%) - **Other taxes** (VAT, corporation tax, etc.) (20%) **NHS budget** (2024–25): **£165 billion** (20% of total government spending) The average person pays **£3,000–£5,000 per year** in taxes that fund the NHS (depending on income). ### Is the NHS really free? **Free at the point of use** (you do not pay when you use it), but **funded by taxation** (you have already paid for it through taxes). **Exceptions** (you may have to pay): - **Prescriptions** (£9.90 per item in England, free in Scotland/Wales/Northern Ireland) - **Dentistry** (£25–£300 per treatment in England, free in Scotland/Wales for some groups) - **Opticians** (£20–£200 for glasses/contact lenses) - **NHS surcharge** (£624 per year for visa holders, migrants) ## How the NHS Works ### 1. Register with a GP To use the NHS, you must **register with a GP (general practitioner)** — a family doctor who is your first point of contact. **How to register**: - Find a GP practice near you (nhs.uk/service-search/find-a-gp) - Register (fill in a form, provide ID and proof of address) - You will be assigned a GP **GP services** (free): - **Appointments** (in-person, phone, video) - **Prescriptions** (you pay £9.90 per item in England, free in Scotland/Wales/NI) - **Vaccinations** (flu, COVID-19, childhood vaccinations) - **Health checks** (blood pressure, cholesterol, diabetes) - **Referrals** to specialists or hospitals **GP appointments**: **300 million per year** (90% of NHS contacts) ### 2. GP refers you to hospital or specialist If you need specialist care (surgery, scans, consultant), your GP **refers you** to a hospital or specialist. **You cannot self-refer** (except for A&E, sexual health, opticians, dentists). **Waiting times**: - **Urgent referral** (cancer, life-threatening): 2 weeks - **Routine referral**: 18 weeks (target, often longer) ### 3. Hospital treatment **Hospital services** (free): - **Outpatient appointments** (consultant appointments, scans, tests) - **Inpatient treatment** (surgery, overnight stays) - **Day case** (surgery without overnight stay) - **A&E** (Accident and Emergency, 24/7) **Waiting times**: - **A&E**: 4 hours (target, often longer) - **Routine surgery**: 18 weeks (target, often 6–12 months) - **Cancer treatment**: 62 days from urgent GP referral (target, often met) ### 4. Prescriptions **Prescriptions** are **free** in Scotland, Wales, and Northern Ireland. In England, you pay **£9.90 per item** (2024–25). **Exemptions** (free prescriptions in England): - **Under 16** or **over 60** - **Pregnant** or **had a baby in the last 12 months** - **On benefits** (Universal Credit, Income Support, etc.) - **Medical exemption** (diabetes, cancer, epilepsy, etc.) **Prescription prepayment certificate**: If you need regular prescriptions, buy a **prepayment certificate** (£32.05 for 3 months, £114.50 for 12 months) — unlimited prescriptions. ## What the NHS Covers ### Covered (free at point of use) - **GP appointments** (in-person, phone, video) - **Hospital treatment** (surgery, scans, tests, overnight stays) - **A&E** (Accident and Emergency) - **Maternity** (antenatal care, birth, postnatal care) - **Mental health** (counselling, therapy, psychiatric care) - **Prescriptions** (free in Scotland/Wales/NI, £9.90 per item in England) - **Vaccinations** (flu, COVID-19, childhood vaccinations) - **Sexual health** (contraception, STI testing, abortion) - **End of life care** (palliative care, hospice) ### Not covered (you pay) - **Dentistry** (most adults pay £25–£300 per treatment in England) - **Opticians** (most adults pay £20–£200 for glasses/contact lenses) - **Cosmetic surgery** (unless medically necessary, e.g., after cancer) - **Experimental treatments** (not approved by NICE, National Institute for Health and Care Excellence) - **Private rooms** (NHS wards are shared, private rooms cost extra) - **Fertility treatment** (IVF, limited NHS funding, postcode lottery) ## The Four NHS Systems The NHS is **devolved** — England, Scotland, Wales, and Northern Ireland have separate NHS systems. ### NHS England - **Budget**: £136 billion (2024–25) - **Population**: 57 million - **Prescriptions**: £9.90 per item (exemptions apply) - **Dentistry**: £25–£300 per treatment (NHS dentists scarce) ### NHS Scotland - **Budget**: £19 billion (2024–25) - **Population**: 5.5 million - **Prescriptions**: Free - **Dentistry**: Free for under-18s, pregnant, on benefits ### NHS Wales - **Budget**: £10 billion (2024–25) - **Population**: 3.1 million - **Prescriptions**: Free - **Dentistry**: Free for under-18s, pregnant, on benefits ### NHS Northern Ireland - **Budget**: £7 billion (2024–25) - **Population**: 1.9 million - **Prescriptions**: Free - **Dentistry**: Free for under-18s, pregnant, on benefits ## The NHS Crisis The NHS is in **crisis**: ### 1. Waiting lists (7.6 million) **7.6 million people** are waiting for NHS hospital treatment (June 2024), up from **4.4 million** pre-pandemic (February 2020). **300,000+ people** have been waiting over **1 year** (the NHS target is 18 weeks). ### 2. Staff shortages (110,000 vacancies) The NHS has **110,000 staff vacancies** (8% of the workforce): - **40,000 nurses** - **10,000 doctors** - **15,000 support staff** Staff shortages are caused by: - **Burnout** (staff exhausted after pandemic) - **Low pay** (real wages down 20% since 2010) - **Brexit** (30,000 EU staff left) ### 3. A&E crisis **72% of patients** are seen within **4 hours** in A&E (target: **95%**). **30,000+ people per month** wait over **12 hours** on trolleys (target: **0**). ### 4. GP crisis **50% of patients** wait over **2 weeks** for a GP appointment. **30% of patients** cannot get an appointment at all. The number of GPs has **fallen by 2,000** since 2015. ### 5. Strikes NHS staff have **gone on strike** over pay (2022–2024): - **Nurses** (first strike in 100 years) - **Junior doctors** (longest strike in NHS history, 6 days) - **Ambulance workers** Real wages have fallen **20% since 2010** (after inflation), and staff are leaving in record numbers. ### 6. Funding crisis NHS funding has grown by **1.5% per year** (real terms) since 2010, far below the **4% per year** needed to keep up with demand (ageing population, new treatments, rising costs). The NHS has a **£7.5 billion deficit** (2023–24). ## Why Is the NHS in Crisis? ### 1. Underfunding NHS funding has grown by **1.5% per year** (real terms) since 2010, far below the **4% per year** needed. The NHS is **£50 billion short** of what it needs. ### 2. Ageing population The UK population is ageing — **20% of people** are over 65 (up from 15% in 2000), and older people need more healthcare. ### 3. Pandemic backlog The NHS cancelled **millions of elective surgeries** during the pandemic (2020–2021) to focus on COVID-19. This created a **backlog** that has not been cleared. ### 4. Staff shortages The NHS has **110,000 staff vacancies** due to burnout, low pay, and Brexit. Without staff, the NHS cannot treat patients. ### 5. Social care crisis **Social care** (care for elderly and disabled people) is in crisis, with **150,000 people** stuck in hospital because there is no social care to discharge them to. This blocks hospital beds, causing A&E waits and cancelled surgeries. ## The Solutions ### 1. More funding The NHS needs **£50 billion** to clear backlogs and meet demand. This requires higher taxes or cuts to other spending. ### 2. More staff The NHS needs **110,000 more staff** (nurses, doctors, support staff). This requires training more staff (10+ years) or recruiting from abroad. ### 3. Social care reform Fix the **social care crisis** by increasing funding to **£40 billion per year** (from £25 billion) and recruiting 165,000 more care workers. ### 4. Structural reform Reform the NHS to be **less hospital-centric** and more focused on **community care** (GPs, pharmacies, home care). This is cheaper and more effective for most conditions. ### 5. Prevention Invest in **prevention** (public health, healthy lifestyles) to reduce demand for NHS services. The NHS spends **95% on treatment, 5% on prevention** — this should be reversed. ## The Bottom Line The NHS provides free healthcare at point of use to all UK residents, funded by taxation (£165 billion per year, 20% of government spending). You access NHS through GP (general practitioner) who refers you to specialists/hospitals — 90% of NHS contacts are GP appointments (300 million per year). NHS covers: GP appointments, hospital treatment, A&E, maternity, mental health, prescriptions (free in Scotland/Wales, £9.90 per item in England). NHS does NOT cover: dentistry (most adults pay £25-£300), opticians (most adults pay £20-£200), cosmetic surgery, or experimental treatments. NHS is in crisis: 7.6 million on waiting lists, 110,000 staff vacancies, £7.5 billion deficit, with staff burnout and strikes over pay (real wages down 20% since 2010). The NHS is a national treasure, but it is broken. Waiting lists are at record highs, staff are leaving, and patients are suffering. The NHS needs £50 billion, 110,000 more staff, and major reform. Without action, the NHS will collapse. The government must act now — more funding, more staff, social care reform, and structural change. The NHS is worth saving, but it needs urgent action. ## Frequently asked questions ### Is the NHS really free? Free at point of use (you don't pay when you use it), but funded by taxation (National Insurance, income tax). The average person pays £3,000-£5,000 per year in taxes that fund the NHS. So it's free when you need it, but you've already paid for it through taxes. Visitors and migrants may be charged (NHS surcharge £624/year for visa holders). ### Can I choose my hospital or doctor? Partly. You can choose your GP (register at any practice accepting patients). For hospital treatment, you can choose any NHS hospital in England, but your GP refers you and waiting times vary (some hospitals have 6-month waits, others 2 years). In practice, most people go to their local hospital. Private healthcare gives you more choice but costs £3,000-£15,000 per treatment. ### Why are NHS waiting times so long? Because demand exceeds supply. The NHS has 110,000 staff vacancies (8% of workforce), 7.6 million people on waiting lists, and funding has grown only 1.5% per year (real terms) since 2010 vs 4% needed. The pandemic created a backlog (elective surgeries cancelled), and the NHS has not caught up. Staff are burned out, many have left, and there's no quick fix without major investment (£50 billion+) and recruitment (110,000 staff). ## Sources - [NHS England — About the NHS](https://www.england.nhs.uk/) - [The King's Fund — NHS explained](https://www.kingsfund.org.uk/) - [Nuffield Trust — NHS data](https://www.nuffieldtrust.org.uk/) - [GOV.UK — NHS services](https://www.nhs.uk/) --- Daily Junction — https://dailyjunction.net/news/uk-nhs-explained-how-it-works